POSITION SUMMARY STATEMENT
The Access to Counsel in Evictions (ACE) Specialist skillfully and compassionately connects Marylanders facing eviction with legal help as central part of the Access to Council in Eviction Coordinated Intake System (ACE-CIS). The ACE Specialist conducts intake interviews and refers eligible callers to partnering legal services organizations (LSO’s). As part of their work on ACE-CIS, ACE Specialists also offer tenants non-legal forms of support such as information and referral for health and human service needs and other community resources. They also provide, outreach, and public education on health and human service issues focusing on the eviction process, community resources and the services provided by 211 Maryland United Way Helpline at United Way of Central Maryland.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Provide skilled information and referral services in response to requests for legal access to counsel in eviction matter, primarily by phone. Interview callers and assess service needs using the principles of active listening and applying provided legal training. Use the computer to conduct a detailed intake and identify appropriate cases to refer to a participating LSO. Determine eligibility requirements and availability of services. Assist clients with problem solving. Recognize and respond appropriately to persons in crisis. Maintain accurate records of each contact with client.
· Regularly undertake training on legal information provision and substantive legal training and maintain up-to-date knowledge of landlord-tenant law. Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, agencies, and other organizations. Make presentations on 211 Maryland at United Way of Central Maryland’s products and services at community and business events. Conduct 211 call listening sessions for key stakeholders.
· Conduct follow-up on callers who were referred to an LSO.
· Develop and coordinate special projects that facilitate departmental objectives.
· Additional duties as assigned.
· Is enthusiastic and has a positive attitude toward helping others
· Experience working on a diverse team, and with diverse constituencies.
· Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
· Flexibility in an ever-changing service delivery landscape.
· Ability to work independently and collaboratively in a fast-paced and complex work environment.
· Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
· Maintains connections and network within the community to form and maintain effective partnerships in the community
· Displays cultural competence
Interface with callers, 211 Maryland United Way Helpline staff, volunteer/interns, United Way staff, ACE/CIS partners, nonprofit community, and public audiences.
QUALIFICATIONS AND REQUIREMENTS:
· BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with AA and 6+ years’ experience.
· Strong written and oral communication.
· Flexible and ability to work remotely with little supervision.
· Preferred experience includes Bilingual English/Spanish and crisis intervention skills.
PHYSICAL DEMANDS: (sitting, standing, lifting, etc):
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer.