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The case manager will work under United Way of Central Maryland’s Family Stability Initiative homelessness prevention program, serving at least 20 families per year to prevent homelessness and decrease student mobility by providing direct care case management and client financial assistance.  The position will work directly on site in a school setting and/or community center office to provide services to students and their families as well as other families in the community.


85%  Provide comprehensive case management services to clients including: intake assessment, benefit assessment, goal setting, long-term case plan development, progress monitoring, financial management, tenant education, advocacy and referrals.  Connect families with appropriate community resources.  Conduct follow-up with clients and agencies as appropriate to document use/success of referral.  Meet with clients weekly or bi-weekly for up to 12 months.  For the first six months of a clients participation in the program, at least 80% of the follow-up meetings should be held in-person rather than over the phone. Ensure that all documents submitted on behalf of a client are valid.  Contact landlords to validate eviction notices.  Approximately 90% of services will be provided in the assigned community school or directly in the target community. 

10%  Conduct outreach to neighborhood schools and develop relationships with referral sources and other community resources that benefit client families.  Act as a liaison with various agencies (like DSS, hospitals, police, and housing programs) on behalf of client families.  Provide education and training on community needs and human service issues to United Way staff, community groups, agencies and other organizations. Make presentations on UWCM’s Family Stability services at community and business events. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking, as needed.

5%  Work with UWCM team and other key stakeholders to develop and maintain administrative documents and policies and procedures for the program.  Assist with reporting on program performance measurements and other relevant data.     


In order to be successful in this job, the case manager must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 
  • Client service delivery skills, including the ability to:  
    • interview clients and assess needs using active listening skills;
    • work with client families to establish goal plans;
    • motivate others to achieve goals;
    • effectively use the computer to research resources and report data;
    • able to make independent decisions using good judgment;
    • employ problem-solving techniques when appropriate; and
    • exercise decision making and crisis intervention skills to manage emergency situations effectively.


Interacts with client families, community school personnel, health and human service providers, other UWCM staff and volunteers and business representatives.  Represents United Way of Central Maryland at community and business events.


Requires Bachelor’s degree in Social Work, Human Services or related field.  Master’s degree preferred. At least 2 years of experience working with families or individuals living in poverty.  Experience working in an urban setting desired. Computer literacy required.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.   


The employee is primarily seated while performing the duties of the position at UWCM.  At least 90% of the position works remotely at a community school or directly in the community.  Person may be mobile throughout the day.  While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with client families.  While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.


Resumes should be submitted to