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The Critical Medical Needs Program Navigator will skillfully and compassionately connect Marylanders who are medically vulnerable to energy assistance, as well as provide assistance to link persons to available community resources for other health and human services.


  • Contact referred callers to screen for eligibility for energy assistance due to a critical medical need. If eligible, work with caller to submit application packet, which includes providing support to gather required documentation. Follow-up with callers regarding decision on application and to provide additional referrals.
  • Provide skilled information and referral services in response to requests for help, primarily by phone. Interview callers and assess service needs using the principles of active listening. Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services. Assist clients with problem solving. Recognize and respond appropriately to persons in crisis. Maintain accurate records on each contact with client.
  • Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, agencies, and other organizations. Make presentations on 2-1-1 Maryland at United Way of Central Maryland’s products and services at community and business events. Conduct 2-1-1 call listening sessions for key stakeholders. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking as needed.


Interface with 211 Maryland United Way Helpline staff, volunteers and clients, United Way staff, nonprofit community and public audiences.


  • BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Strong written and oral communication.
  • Flexible and ability to work remotely with little supervision.
  • Preferred experience includes fluency in English and Spanish and crisis intervention skills.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.


Resumes should be submitted to