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Director Economic Advancement
POSITION SUMMARY STATEMENT:
The Director of Economic Advancement is responsible for the execution of all activities associated with workforce development including SNAP E&T, working bridges and other initiatives that may evolve as a result of United Way’s Economic Advancement Department.The purpose of the Director in the working bridges pilot is to ensure a smooth transition and to support employees and employers in establishing a stable, positive, long-term relationship. The Director will be the primary contact for employers as employees adjusts to schedules, expectations, organizational nuances etc. The Director will serve as a resource broker providing connections to barrier removal techniques and services, provide case management, and crisis intervention as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
35% - SNAP E&T
- Provide direction and oversight of SNAP E&T program.
- Supervise all SNAP E&T staff.
- Monitor progress and outcomes according to contract commitments.
- Review and approve quarterly reports prior to submission to DHS.
- Ensure that all staff members are maintaining required data in designated systems and are accurate and timely.
- Respond to all DHS inquiries and requirements.
- Maintain ongoing communication with all program vendors to determine necessary adjustments or gaps in service delivery.
- Attend graduation ceremonies and other significant activities that may occur.
- Work with Financial Empowerment Manager in the integration of financial empowerment coaching for all SNAP E&T participants.
35% - Employer Support and Engagement
- Identify appropriate employers for program participants.
- Develop recruitment strategy for employers.
- Partner with the Development department on prospects for program and potential for new business opportunities
- Partner with the Marketing department on employer materials that guides them to a commitment to the program (partner or donor).
- Develop relationship with HR team within employer operations and the immediate supervisor of participating employees.
- Prepare and attend weekly, monthly, quarterly meeting schedule for both employers and employees.
- Maintain a tracking sheet of all communication and includes outcomes, barriers, opportunities and challenges.
- Once program is established, expand the employer base in our primary industries.
- Maintain consistent account contact and creatively explore and introduce additional opportunities
- Actively engage in business networking opportunities.
30% - Employee Support and Engagement+
- Coordinate and provide support that is safe, timely, effective, efficient, equitable, and participant-centered.
- Maintain detailed case notes and case files denoting the contact with participants, progress toward goals, and referrals for services and relevant correspondences.
- Complete reports according to UWCM and state requirements
- Prepare participants for employment through 1:1 coaching and group workshops that lead to successful interviews, job offers and first day on the job.
- Provide case management services/referrals to employees as situations are presented by HR, Supervisors or the employee.
- Work with participants so that situations do not escalate to adverse actions.
- Guide participants in conflict resolution, negotiation, teamwork, and career planning
- Develop and maintain bank of resources for common barriers employees face and connections to unique issues that may arise.
To be successful in this job, the Resource Navigator must consistently demonstrate competency in:
- Oral and written communication.
- Knowledge of the human service delivery system.
- Interpersonal skills: Must be able to treat everyone with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with staff, participants, employers and other service providers.
- Participant service delivery skills, including the ability to:
- interview applicants and assess needs.
- Work with program participants to establish and achieve their goals.
- Create opportunities for employers and employees to effectively fulfill organizational and personal goals.
- Identify and address mental health needs of participants.
- Effectively use the computer to research resources and report data.
- Make independent decisions using good judgment; employ problem solving techniques when appropriate; and exercise decision making and crisis intervention skills to manage emergency situations effectively.
Interacts with program participants, program partners, employers and other health and human service providers, UWCM staff, community members, volunteers and donors. May represent UWCM at community and business events.
QUALIFICATIONS AND REQUIREMENTS
- Bachelor’s Degree required
- Minimum three years supervisory experience
Note: Due to the nature of the workflow and level of responsibility, this individual maintains a flexible schedule. Evening and weekend work may be required occasionally.
- Supervisory and project management experience
- Prior experience in workforce development environment is preferred.
- Experience in business development desired.
- Bi-lingual candidates highly favored.
- Computer literacy required. Must possess a working vehicle, valid driver’s license and valid/adequate automobile insurance.
- Ability to express ideas clearly to individuals and groups in oral discussions.
- Ability to deliver information appropriate to target audience.
- Ability to write in a manner that is clear, concise and grammatically correct. Conversant in Spanish is a plus.
- Ability to work independently with high degree of self-motivation and initiative.
- Entrepreneurial perspective in building relationships
- Ability to identify root causes of issues when conflicts arise provide apply negotiation and mediation techniques.
- Ability to effectively represent UWCM within diverse communities.
- Superb organizational and interpersonal skills (i.e. customer service, relationship, and team building).
- Excellent verbal/written communication skills – ability to communicate and empathize with individuals of diverse backgrounds.Effective time management is essential along with the ability to multi-task.
- Ability to collaborate effectively as part of a team within the department and across the organization.
- Professionalism and ability to maintain a high level of confidentiality, integrity, and ethics.
- Business analytics, strategic thinking, and problem-solving skills.
- Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook
PHYSICAL DEMANDS: (sitting, standing, lifting, etc.)
The employee is primarily seated while performing the duties of the position at UWCM. Person may be mobile throughout the day. While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with client. While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.
Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
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