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STEP Program – Director of Compliance


The Strategic Targeted Eviction Prevention (STEP) Program has become a leading model across the state for providing rental assistance to stop evictions for vulnerable households. The program works with landlords to provide bulk rent relief for many households at once. The Director of Compliance (DoC) will ensure that program processes comply with the stipulations of federal laws and state grant agreements, in particular the requirements surround the Emergency Rental Assistance Program (ERAP) funding stream that has been enacted into law under the Consolidated Appropriations Act of 2020 and the American Rescue Plan of 2021.

Duties of the Director of Compliance will include:

  • preparing and submitting grant reports related to program outcomes and expenditures
  • preparing electronic files for future external review, monitoring, and audits
  • ensuring that the STEP Program is compliant with agreed-upon spending and reporting timelines
  • developing and modifying policies/procedures/systems in accordance with government regulations and organizational needs and objectives
  • enforcing data collection quality controls
  • conducting internal audits to check for documentation completion and adherence to eligibility guidelines for households receiving rental assistance
  • interfacing with landlords about program expectations and work to ensure that landlord commitments are being followed through on
  • ensure grant reimbursement timeliness and processes are being adhered to and funding obligations are being fulfilled
  • identifying potential areas of compliance risk factors
  • remaining abreast of all compliance changes, activities and identify trends; communicate appropriately with staff concerning changes in policies, procedures and updates

The entire mission of the STEP Program is to move money quickly and efficiently to address the ongoing evictions crisis with targeted rental assistance, and the DoC’s role is to facilitate these transactions and ensure that they are meeting rigorous standards of transparency and accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:


  • Ensure the Compliance of the STEP Program with Laws and Grant Agreements – The Director of Compliance (DoC) will develop strong familiarity with all of the federal laws/guidance pertaining to ERAP as well as the Maryland Department of Housing and Community Development’s ERAP grant requirements. The DoC will ensure that the STEP program is operating according to funder and organizational expectations and that documentation of spending and eligibility determinations is ready for monitoring and audit. The DoC will inform the development of policies and procedures for the program.


  • Participate in strategic planning with government partners. Attend relevant meetings and information sessions. Liaison with other UWCM partners in the housing space.


  • Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.


In order to be successful in this job, the STEP Director of Compliance must consistently demonstrate competency in:

  • Extensive experience with spreadsheets (e.g. Excel) and online systems (e.g. Zoom)
  • Oral and written communication.
  • Accounting best practices and recordkeeping
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.


Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.


Minimum 5 years progressive experience in grant management. Experience with government grants strongly preferred. Experience managing budgets over $1M. Bachelor’s degree is required. An advanced degree in a field such as Nonprofit Management, Human Services, Accounting, or other related field is preferred. Experience in professional relationship management across organizations is required. Computer literacy is required. A brief computer capabilities test will be administered as part of the interview process in order to demonstrate competency with Excel, image manipulation, and remote/virtual systems.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

Most of this position is remote/virtual due to the ongoing COVID crisis. The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.


Commensurate with experience and qualifications. Please note that this position is grant funded.


Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230


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