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The position is responsible for planning, developing, managing, and implementing strategies of the United Way Family Center at Columbia to achieve United Way of Central Maryland’s community impact agenda in Howard County. This is a new Center with a capacity of 76 children ages 8 wks – 4 years old.

Essential Duties and Responsibilities

  • The duties listed below are intended to describe the general nature and level of work of this position.
  • The list is not meant to be exhaustive or restrictive. Other duties may be assigned.
  • Manage day to day operations of the Center and ensure program goals are completed effectively, efficiently, and on time
  • Assist with strategic planning, evaluate organizational needs, and develop long-term organizational goals in concert with VP
  • Establish and maintain the operating budget, direct resources to meet budget guidelines, and achieve program deliverables for each funding source
  • Serve as a point of contact with Community Partners along with Family Services Coordinator
  • Coordinate and supervise the daily activities of staff, interns and volunteers
  • Develop and ensure implementation of programming, policies, and procedures
  • Ensure Center obtains and maintains childcare licensure and abides by COMAR regulations at all times.
  • Ensure all staff obtain and maintain recognized appropriated credentialing
  • Support and grow community and funding relationships and partnerships
  • Create and evaluate measurable goals for program
  • Ensure all grant reporting is accurate and submitted promptly
  • Point of contact for UWCM finance department
  • Ensure business model is updated regularly to support Center financially
  • Establish financial policies and procedures for account handling and collections in concert with UWCM finance department
  • Maintain Center budget
  • Work with multidisciplinary team members to create and ensure implementation of programmatic interventions that will support the success of program participants
  • Serve on related neighborhood, city, and regional committees
  • Disseminate best practices to community-based agencies through technical assistance and conference presentations
  • Report and actively communicate with Vice President, United Way Neighborhood Zones on strategy development, progress, accomplishments, and challenges
  • Other duties as assigned


  • The position must model the competencies expected of all United Way staff:
  • Mission Focused. Employee’s top priority is to create real social change that leads to better lives and healthier communities. This drives employee performance and professional motivations.
  • Relationship Oriented. Employee understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator. Employee understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results Driven. Employee is dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward. Employee is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
  • Extensive experience with Childcare Administration while understanding the importance of Circle of Security implementation.


  • The position must model and support the values of the organization:
  • Commitment to Community Success. Make a positive difference and have a measurable impact of enduring consequence
  • Leadership. Provide strong leadership and act as a catalyst for promoting positive change in our community
  • Inclusiveness. Aspire to involve every segment of the community in every aspect of work
  • Integrity and Accountability. Act with integrity that justifies trust
  • Innovation. Value innovation in community building to affect positive change


  • To perform the job successfully, an individual should demonstrate the following behaviors:
  • Attendance/punctuality. Is consistently at work and on time; ensures work responsibilities are covered when absent; and arrives at meetings and appointments on time
  • Planning/organizing. Prioritizes and plans work activities; organizes or schedules other people and their tasks
  • Quality. Demonstrates accuracy and thoroughness
  • Quantity. Meets productivity standards; completes work in timely manner
    Supportive/Relational. Effectively support staff and participants.
  • The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree required. Graduate degree preferred
  • Minimum five years of direct experience in human services preferred
  • Minimum 3 years of supervisory experience preferred
  • Willingness to work varied hours including evenings and weekends as needed

Computer Skills

Knowledge of basic computer hardware and software applications including email, Internet and Microsoft Office, with emphasis on data management systems

Supervisory Responsibilities

Manages United Way Family Center at Columbia staff and carries out supervisory responsibilities in accordance with United Way of Central Maryland policies and applicable laws. Responsibilities include oversight of initial screening, interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and correcting employees; addressing complaints and resolving problems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include: close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.


Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230


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