Skip to main content


Neighborhood Zone Directors are an integral part in driving the planning, development, management, and implementation of strategies in designated Neighborhood Zones, achieving United Way of Central Maryland’s community impact agenda in designated geographical areas. Directors serve as brand ambassadors in the community, ensuring resident voice is embedded in our work and communicated to Departments/Divisions as well as with stakeholders. 



  •  Oversee strategic Neighborhood Zone initiatives from development through successful execution under guidance of VP, Neighborhood Zones.

  • Assist and communicate with VP, Neighborhood Zones and UWCM internal programs working within the Zone in collaborative decision-making, program management and initiative implementation.

  • Improve current processes and coordinate Neighborhood Zone procedures for optimized efficiency, collaboration, and productivity.

  • Cultivate and manage external partnerships within Zone(s) to assist with meeting UWCM and community impact strategy.


ESSENTIAL DUTIES AND RESPONSIBILITIES (included but not limited to): 

40% Oversee Strategic Neighborhood Zone Initiatives

  • Build and develop relationships with all Neighborhood Zone staff for increased effectiveness and efficiency in response to existing operations and help define new operation strategies.

  • Ensure UWCM programmatic collaboration within designated neighborhood Zone(s).

  • Assist with strategic planning, evaluate assets and gaps in the community, and develop long-term goals in collaboration with residents, staff, and partners

  • Build strategic partnerships and serve as a connector within the Zone and expansion Zones when applicable, always representing UWCM professionally.

  • Serve as Project Manager on special projects

  • Oversee daily operations through collaboration with VP, Neighborhood Zones and Family Center Directors, performing an array of administrative tasks – generating correspondence, maintaining copies, creating presentations, etc.

30% Neighborhood Zone Program Management and Implementation 

  • Train Neighborhood Zone staff on best, promising and culturally sensitive practices

  • Establish and maintain the operating budget for Neighborhood Zone(s), directing resources to meet budget guidelines, and achieve program deliverables for each funding source

  • Assist with fundraising for Neighborhood Zone programs

  • Provide supervision and oversight to interns and volunteers; manage community

  • advisory group

  • Responsible for supporting innovation to co-create solutions with community residents and partners to fill gaps and build on assets with a focus on structural solutions (utilizing an equity lens)


20% Communication 

  • Serve as liaison between Neighborhood Zone staff and VP, Neighborhood Zones regarding company climate, employee well-being, project updates, proposals, and planning.

  • Serve as liaison between Neighborhood Zone residents and partners and VP, Neighborhood Zones regarding neighborhood climate, resident well-being and concerns, project updates, proposals, and planning.

  • Notify relevant team members when communication and/or engagement with internal or external stakeholders is needed.

  • Handle inquiries and develop action plans – assist with preparation and dissemination of communication serving as UWCM primary ambassador in the Zone(s).

  • Report and actively communicate with VP, Neighborhood Zones on strategy development, progress, accomplishments, and challenges.

10% Processes and Procedures 


  • Work with Neighborhood Zone Directors and Administrative staff to centralize program data and reports in electronic file system

  • Streamline meetings, presentations, community impact work and materials in collaboration with Neighborhood Zone Staff

  • Prepare and maintain various spreadsheets and documents. 

  • Provide support and create tickler system for deadlines, reports (i.e., grants), training requirements, CARF requirements, permits, licensing, and budgeting. 

  • Assist with staff onboarding

INTERACTION (Internal and External): 

Internal: Interacts with UWCM central and regional office staff on a daily or weekly basis to coordinate work/tasks; provides information as needed, participates on staff committee/team activities; develops cooperative and effective working relationships with Neighborhood Zone staff, including Impact Strategies team members and other UWCM colleagues.

External: Interacts with volunteers, staff and community partners, collaborators, and other organizations on a regular basis to respond to inquiries, provide technical assistance and community impact activities as assigned/identified.

QUALIFICATIONS AND REQUIREMENTS (required education, years of experience, skills, and abilities): 

  • Bachelor’s degree in related field with progressive responsibility in the area of community impact and project management, Master’s Degree preferred.

  • Experience in Community Organizing and/or Community Level Work and supervision of staff.

  • Demonstrated computer skills (proficiency in Microsoft Office with an emphasis in Word, Excel, Outlook, and PowerPoint), outstanding interpersonal skills, excellent oral and written communication skills and proofreading skills. Ability to implement efficiencies to improve work processes.

  • Experience in case management, non-profit or volunteer setting preferred.

  • Strong relational capacity.

  • Extremely versatile, dedicated to efficient productivity.

  • Experience in planning and leading strategic initiatives.

  • Working knowledge of agencies, corporate and human service delivery system.

  • Customer service oriented and focused.

  • Detail oriented.

  • Ability to apply equity lens to work.

  • Ability to work with multidisciplinary groups.

  • Ability to plan, prioritize and be well organized.

  • Willingness to work evenings and very few weekends

  • Prompt, dependable and a team player.


  • Experience with data analysis.

  • Experience with budget management.

  • Experience with community asset building

  • Focus on operations management.

  • Proven success in project coordination.

  • Nimble impact mind with focus on development of creative solutions.

  • Strong project reporting skills with focus on interdepartmental communication.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.


Resumes should be submitted to