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United Way of Central Maryland’s SNAP Employment and Training contract seeks to connect, enroll, guide and support SNAP eligible recipients to education and employment training.  Anticipated outcomes are that previously unemployed and underemployed individuals are empowered to succeed in careers with compensation that provides family sustaining wages and benefits. 

Position Summary: Under the direction of the Vice President, Public Policy and Employment, the Case Manager provides intake assessments, case management, counseling, and other support services to program participants in Impact Strategies Workforce Development programs as required to satisfy grant standards.  


90% Case Management 

  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and participant-centered 

  • Help participants achieve wellness and autonomy 

  • Provide pre and post-employment placement coaching  

  • Assist the participants with the development of professional goals and objectives 

  • Conduct job readiness training and support.  

  • Lead participants in developing Individual Employment Plan (IEP) which addresses potential barriers to employment and how to overcome them.  

  • Consult with other staff to promote participant goals and career related needs. 

  • Monitor and record participant progress in the Maryland Workforce Exchange System, to ensure that goals and objectives are met. 

  • Every 90 days review participant IEP to keep participant focus on career pathways. 

  • Prepare and maintain hard copy case files, including documentation such as personal and eligibility information, services provided, contacts, etc. 

  • Refer participants to appropriate resources and support agencies as needed. 

  • Maintain detailed case notes and case files denoting the contact with participants, progress toward goals, and referrals for services and relevant correspondences. 

  • Manage crisis situations so that support, direction and referrals are in order and appropriate to the crisis at hand 

  • Provide short term, solution focused counseling and psycho-social assessments as needed  

  • Run group sessions to assist participants with building inter-personal/relational power relationship skills (soft skills generally) 

  • Complete reports according to UWCM and state requirements 

  • Work within NASW ethical and confidentiality standards 

  • Provide weekly pre-release/post-release case management sessions to establish a discharge plan. 

10% Administrative 

  • Work with UWCM team and other stakeholders to develop and maintain administrative documents and procedures 

  • Assist with collecting and tracking outcomes and reporting on program performance measurements. 


In order to be successful in this job, the case manager must consistently demonstrate competency in: 

  • Oral and written communication. 

  • Knowledge of the human service delivery system. 

  • Interpersonal skills: Must be able to treat everyone with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with Economic Advancement team, staff, participants, employers and other service providers. 

  • Participant service delivery skills, including the ability to: 

  • interview applicants and assess needs; 

  • Work with eligible participants to establish and achieve their goals; 

  • Support team in maintaining a goal-directed strength-based focus 

  • Identify and address mental health needs of participants 

  • Effectively use the computer to research resources and report data; 

  • Make independent decisions using good judgment; employ problem solving techniques when appropriate; and exercise decision making and crisis intervention skills to manage emergency situations effectively.


Interacts with Neighborhood Zone staff, program participants, program partners, employers and other health and human service providers, UWCM staff, community members, volunteers and donors. May represent UWCM at community and business events. 


Licensed Certified Social Worker (LCSW preferred) 

Minimum of Bachelor’s degree required 

Computer literacy required. Must possess a working vehicle, valid driver’s license and valid/adequate automobile insurance. 


Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. 

  • Ability to make independent decisions using good judgment. 

  •  Strong organization and time management skills 

  • Conflict resolution and negotiating skills 

  • Cultural sensitivity 

  • Innovative approach to program development/enhancement 

  • Flexibility in hours worked 

PHYSICAL DEMANDS: (sitting, standing, lifting, etc) 

The employee is primarily seated while performing the duties of the position at UWCM. At Person may be mobile throughout the day. While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with client. While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities. 


Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland Attention: Human Resources 1800 Washington Boulevard, Suite 340 Baltimore, MD 21230 Email: