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Housing Resource Coordinator


Housing Resource Coordinators for the Baltimore City Eviction Relocation Program are part of a team of staff who are working to relocate households facing eviction, most of whom have been impacted financially by the COVID crisis. Housing Resource Coordinators will report to the Lead Case Manager and are responsible for working with clients and households who are facing eviction to identify new housing opportunities, assist clients in applying for those units, confirm that any housing options meet program expectations and price ranges, arrange for inspections or other certifications, help the family plan for the move, and request funds disbursements to pay for rent and security deposits from Baltimore City. Housing Resource Coordinators may also supervise interns who will assist with the project.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • 80% Provide case management and housing relocation services to Baltimore City residents facing eviction. Receive and vet referrals from the Community Action Partnership. Complete related paperwork. Communicate with applicants via phone and Zoom. Conduct apartment searches and/or advise tenants on how to conduct their own searches. Interface with landlords to explain the program. Assist in the acquisition and completion of applications. Help families plan their move. Direct funds where appropriate to cover security deposits, first and second month’s rent, and moving expenses. Maintain a caseload of approximately 15 new households per month.
  • 10% Participate in strategic planning of the UWCM Housing Crisis Response Team. Attend relevant meetings and information sessions. Liaison with other UWCM partners in the housing space.
  • 10% Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.


In order to be successful in this job, Housing Resource Coordinators must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.
  • Client service delivery skills, including the ability to:
  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.


Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.


Requires a 4-year degree and at least 3 years of related experience.

Experience working in an urban setting desired. Experience managing budgets is required. Experience in professional relationship management across organizations is required. Computer literacy required. Familiarity with CAP60 or other case management software, including HMIS, is strongly preferred.


Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.


Commensurate with experience and qualifications. Please note that this position is grant funded.

Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230


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