POSITION SUMMARY STATEMENT
Provide support to the Impact Strategies (IS) division around program compliance work and the Case Management Certificate Program. This includes assisting the division in managing and coordinating grant funded program monitoring, supporting the department in ensuring the organization follows accrediting body standards, supporting the department in ensuring the organization stays in compliance with applicable federal and state laws and regulations and help to facilitate an annual Case Management Certificate Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Program Monitoring (70%)
- Support and assist the program monitoring team in ensuring the organization adheres to standards by the Commission on Accreditation of Rehabilitation Facilities (CARF) to maintain accreditation;
- Support and assist the program monitoring team to ensure the IS division follows any federal or state laws and regulations that apply to our programs (ie – FERPA.);
- Assist the department in updating department policies and procedures, as needed, and reviewing and updating annual training plans related to CARF accreditation;
- Work with the program compliance team to execute the 18-month IS compliance workplan;
- Maintain regular check-ins with internal program team members to be aware of any partner challenges or program obstacles;
- Assist the department in conducting monitoring visits for various grant funded partners to ensure agencies are adhering to grant guidelines and meeting program goals;
- Provide guided direction to agency partners to ensure they have all needed resources for clients and assist partners with barrier removal when appropriate; and
- Prepare findings letters and follow ups with corrective action plans for agencies who have had a monitoring visit
Case Management Certificate Program (20%)
- Assist in operating the Case Management Certification Program for case managers in the field of health and human services to provide the skills needed to guide clients back on the path to self-sufficiency;
- Assist in managing relationships with multiple program trainers and organize scheduling all of training dates and materials;
- Assist with ensuring trainer invoices are processed and paid in a timely manner;
- Assist in managing each new cohort of the Case Management Certificate Program by maintaining consistent communication with program participants; and
- Assist in evaluating the program annually to ensure its effectiveness and applicability for program participants.
Division Support (10%)
- Support the department around data collection and analysis—prepare information for reports, as needed; and
- Conduct research on special projects, as requested.
To demonstrate ongoing success in this position, the Program Manager will consistently:
- Meet or exceed all goals and objectives established annually;
- Exhibit and practice excellent customer service;
- Accurately identify and appropriately act on potential collaborative, partnership or other relationship opportunities;
- Build the kinds of partnerships needed to help UWCM improve its service to and impact the community;
- Stay current with relevant UWCM policies and procedures.
Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; serves as active participant on internal teams; establishes and maintains networks; effectively represents UWCM in the corporate, business and non-profit community; develops contacts in community with groups, potential and current volunteers, funding sources, schools and others as appropriate.
- Maintain excellent interpersonal and communication skills, including the ability to work as part of a team;
- Present a professional and positive image when representing UWCM;
- Ability to work well independently and on a team;
- Ability to work with people from diverse backgrounds;
- Enthusiastic and positive attitude toward helping others.
QUALIFICATIONS AND REQUIREMENTS
- Master’s degree in social work or a related field desired; or a Bachelor’s degree in Social Sciences or related filed and a minimum of one year human/social services experience;
- Experience in Program Management, including conducting and collecting research around human service issues desired;
- Ability to write well and produce clear, concise and accurate letters, E-mails, memos, summaries, minutes, documents and reports and prepare and disseminate quality products and information;
- Ability to conduct research and analyze and evaluate issues and make recommendations on courses of action;
- Build relationships and communicate effectively with diverse populations, government, non-profits and private sector entities;
- Knowledge of human service delivery systems affecting central Maryland;
- Organize and prioritize work; consistently meet deadlines;
- Balance internal/external organizational requirements;
- Ability to work independently to bring a project to completion and skills in facilitating partnerships, developing collaborative projects, prioritizing and managing multiple tasks;
- Experience in computer skills in Excel, Word and data reporting;
- Proficiency in problem solving skills and able to think strategically;
- Teamwork, initiative and enthusiasm.
- Ability to stand for extended periods; stamina to work long hours on occasion; ability to sit for extended periods; ability to lift and carry up to 25 lbs. of literature, brochures, etc. for short distances.
- Write and type; sit for extended periods of time at a computer;
- Write, remain attentive and take notes for extended periods of time in meetings;
- Work under pressure and manage stress effectively;
- Be available for periodic early morning or evening meetings and presentations;
- Occasionally, be able to adjust work hours to meet deadlines and respond to requests;
- Drive and have car available.
- Stand to make presentations.
Resumes should be submitted to firstname.lastname@example.org.