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WorkWays is United Way of Central Maryland’s comprehensive employee/employer engagement program designed to transform and redefine relationships between employers and talent while creating a more equitable work environment.

Position Summary:

Under the direction of the VP of Public Policy & Economic Advancement, the Resource Navigation Manager will support participants in transition from trainee to employee.   conducts client assessments, coaches, provides barrier remediation, financial literacy counseling and other Impact Strategies Economic Advancement programs as required to satisfy grant standards.

In addition, the Resource Navigation Manager will be the primary contact for employers as new employees adjust to schedules, expectations, organizational nuances etc.  The Resource Navigation will serve as a resource brokerage providing connections to barrier removal techniques and services, provide case management, and crisis intervention as needed. The purpose of the resource navigation is to ensure a smooth transition from training to employment to support employees and employers in establishing a stable, positive, long-term relationship.

This position works closely with the Economic Advancement team and interconnected programs in the Impact Strategies Division.  Develops potential external partnerships to expand CLIFF (Career Ladder Indicator and Financial Forecaster) awareness and usage. Identifies opportunities for presentations and workshops with clients and others involved with advancing financial empowerment.


Essential Duties and Responsibilities:

45% Case Management

  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and participant-centered
  • Help participants achieve wellness and autonomy.
  • Provide pre- and post-employment placement coaching.
  • Assist the participants with the development of professional goals and objectives.
  • Conduct job readiness training and support.
  • Lead participants in developing Individual Employment Plan (IEP) which addresses potential barriers to employment and how to overcome them.
  • Consult with other staff to promote participant goals and career related needs.
  • Monitor and record participant progress, to ensure that goals and objectives are met.
  • Every 90 days review participant IEP to keep participant focus on career pathways.
  • Prepare and maintain electronic and back-up case files, including documentation such as personal and eligibility information, services provided, contacts, etc.
  • Refer participants to appropriate resources and support agencies as needed.
  • Maintain detailed case notes and case files denoting the contact with participants, progress toward goals, and referrals for services and relevant correspondences.
  • Manage crisis situations so that support, direction and referrals are in order and appropriate to the crisis at hand
  • Provide short term, solution focused counseling and psycho social assessments as needed
  • Run group sessions to assist participants with building inter-personal/relational power relationship skills (soft skills generally)
  • Complete reports according to UWCM and state requirements
  • Work within NASW ethical and confidentiality standards
  • Provide weekly pre-release/post-release case management sessions to establish a discharge plan.

40% - Financial Coaching

  • Provide financial empowerment services, including but not limited to 1:1 coaching, financial education workshops, case management referrals, and earned benefits screening
  • Conduct financial capability assessment with those referred to the program.
  • Provide one-on-one financial case management to participants.
  • Incorporate the CLIFF Dashboard and Planner in financial goal setting and implementing strategies that will ensure the successful accomplishment of goals.
  • Provide resource guides that meet the needs of each financial program.

10% Administrative

  • Schedule and lead quarterly meetings with employer groups to provide employee updates, problem solving and coaching in the areas of quality jobs and equity.
  • Work with UWCM team and other stakeholders to develop and maintain administrative documents and procedures.
  • Assist with collecting and tracking outcomes and reporting on program performance



In order to be successful in this job, the Resource Navigation Manager must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat everyone with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with staff, participants, employers and other service providers.
  • Participant service delivery skills, including the ability to:
    • interview applicants and assess needs.
    • Work with eligible participants to establish and achieve their goals.
    • Support team in maintaining a goal-directed strength-based focus.
    • Identify and address mental health needs of participants.
    • Effectively use the computer to research resources and report data.
    • Make independent decisions using good judgment; employ problem solving techniques when appropriate; and exercise decision making and crisis intervention skills to manage emergency situations effectively.
    • Successfully complete financial coaching training program



Interacts with employers, employees, program participants, program partners, and other health and human service providers, UWCM staff, community members, volunteers, and donors. May represent UWCM at community and business events.


Qualifications and Requirements:

  • Licensed Certified Social Worker (LCSW preferred)
  • Possess or able to secure Financial Literacy certification.
  • Minimum of bachelor’s degree required.
  • Computer literacy required. Must possess a working vehicle, valid driver’s license, and valid/adequate automobile insurance.



  • Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise, and grammatically correct.
  • Ability to make independent decisions using good judgment.
  •  Strong organization and time management skills
  • Conflict resolution and negotiating skills.
  • Cultural sensitivity
  • Innovative approach to program development/enhancement
  • Flexibility in hours worked.


Physical Demands:

The employee is primarily seated while performing the duties of the position at UWCM. At Person may be mobile throughout the day. While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with client. While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e., laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.


To apply:

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland 
Attention: Human Resources
1800 Washington Boulevard, Suite 340 
Baltimore, MD 21230