POSITION SUMMARY STATEMENT:

 

The Specialist, Community Engagement & Volunteerism provides opportunities for individuals, communities, and corporate partners to give back through meaningful volunteer activities. The Specialist develops collaborative programs and supportive relationships with nonprofits, foundations, individuals, regional volunteer centers, and other internal and external constituencies. The Specialist is the face of volunteerism, representing United Way in a professional manner during events. They also maintain and analyze data and manage our volunteer platform. This position works with volunteers to meet community needs and encourage engagement with current and potential donors and partners.

Being a part of the Marketing & Innovation team means that you are solutions-oriented and think with a “Yes, and … “ mindset. This team serves all areas of the organization and many external contacts; excellent customer service is essential for success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

90% Volunteer/Community Engagement & Event Coordination

 

  • Build and promote a strong network of volunteer opportunities and relationships, including with corporations, nonprofits, unions, school systems, volunteer centers, churches, individuals, and other internal and external constituents
  • Develop a suite of volunteer opportunities for individuals, including those with a skills-based focus. Establishes continual virtual volunteering to meet needs of partner orgs
  • Assist with large-scale volunteer events from idea to execution and analysis
  • Maintain relationships with other nonprofits to encourage use of the UWCM volunteer portal
  • Recruit and train volunteers for United Way and partnering agencies
  • Survey volunteers to better understand wants and goals of segment
  • Works with Digital Marketing to segment and target volunteers with opportunities
  • Collaborate with Marketing and Membership Groups to promote volunteer projects
  • Manage Kits for a Cause and other opportunities to engage potential partners
  • Maintain consistent volunteer message strategy across all divisions
  • Hands-on execution of events, including packing, set up, logistics, moving, clean up

10% Data Systems Management

  • Update volunteer platform and manages data transfers to CRM
  • Analyze volunteer data to better understand and segment volunteers
  • Measure success of events with established post-event survey, other metrics
  • Manage post-event follow up with volunteers, including thanking and additional ways to connect with United Way
  • Demonstrate increases in numbers of volunteers recruited, trained, and retained
  • Increase the number of volunteers converted to repeat volunteers and donors

 

INTERACTION: 

 

Note: During the pandemic, volunteer experiences may be in person. United Way of Central Maryland takes all precautions to ensure employee safety.

 

  • Maintain connections and networks to form effective community partnerships with collaborators such as churches, volunteer centers, partner agencies, government entities, and others
  • Maintain excellent interpersonal and communication skills, including the ability to work as part of a team
  • Present a professional and positive image as a representative of UWCM
  • Ability to work well independently and on a team
  • Ability to work with people from diverse backgrounds
  • Enthusiastic and positive attitude toward helping others
  • Coordinates volunteer projects with agencies and businesses
  • Exhibit and practice excellent customer service
  • Work cross functionally with all divisions to ensure successful organizational outcomes

 

QUALIFICATIONS AND REQUIREMENTS: 

 

  • Associate degree or equivalent experience; background in volunteer management and/or experience in Human Services preferred
  • Experience in program management and working with volunteers of all ages
  • Ability to work independently and bring skills in facilitating partnerships, developing collaborative projects, prioritizing and managing multiple tasks
  • Proficiency in problem solving skills, ability to think strategically and adapt to changing situations
  • Sense of humor and enthusiasm for our work and helping others

PHYSICAL DEMANDS:

 

  • Ability to stand, sit, and work long hours
  • Ability to lift/carry ~35 lbs

 

ONBOARDING REQUIREMENTS:

  • Must have a valid driver’s license, clean driving record, and reliable transportation.