POSITION SUMMARY STATEMENT:

This is a temporary position that will end October 31, 2025

The Emergency Rental Assistance Program (ERAP) provides rental assistance to stop evictions for vulnerable households.  The program works with landlords to provide bulk rent relief for many households at once, or in some cases, works directly with tenant households.  The Assistant Director will support program staff to interface with landlords, educate -landlords and tenants about the program processes, collect documentation submissions, review the documentation for eligibility for each household, and prepare the bundled past-due accounts for payment. 

The Assistant Director will compile data from landlord submissions and keep track of expenditures.  The Assistant Director will contribute to the creation of program reports and help ensure compliance with grant agreement and program implementation timelines. The Assistant Director will work with the Program Director to make strategic decisions about implementation of the program and ensuring timelines are met.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Program Director in Managing the Program
  • Manage staff to collect and review documents from landlords.
  • Track spending and keep the program on target for grant spending timelines.
  • Track of key data for reporting purposes and producing reports at regular intervals.
• Implement the ERAP Program
  • Collect and review documents from landlords and tenants.
  • Track of each household’s account as it moves through the review process.
  • Follow up directly with tenants to acquire missing documentation or fix gaps in their submission. 
  • Ensure compliance with all guidelines, regulations, and program protocols/processes/procedures. 
• Participate in strategic planning with government partners, attend relevant meetings and information sessions and liaise with other UWCM partners in the housing space.
  • Manage administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.
  • Other duties as assigned.

ACCOUNTABILITY: In order to be successful in this job, the ERAP Assistant Director must:

• Demonstrate effective personnel management.
• Demonstrate proficiency with spreadsheets (e.g. Excel), online systems (e.g. Zoom and Teams), and other software in order to research resources and report and track data.
• Practice excellent oral and written communication.
• Demonstrate knowledge of the human service delivery system.
• Demonstrate interpersonal skills and be able to treat -participants with respect, courtesy and create an atmosphere of acceptance.
• Develop and maintain effective working relationships with service providers. 
• Demonstrate client service delivery skills, including the ability to:
  • Interview clients and assess needs using active listening skills;
  • Make independent decisions using good judgment;
  • Employ problem solving techniques when appropriate; and
  • Exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

• Participants and landlords
• Health and human service providers
• Government agencies
• All United Way of Central Maryland departments and staff
• All visitors to United Way of Central Maryland
• Donors, volunteers, community leaders, etc.

QUALIFICATIONS AND REQUIREMENTS:

• Personnel management experience.
• Professional relationship management experience.
• Computer literacy including demonstrated competency with Excel, image manipulation, and remote/virtual systems.
• Must be able to project the best professional image when dealing with customers by phone, in person or interacting with colleagues.
• Ability to organize multiple tasks and prioritize
• Verbal and written communication to include grammar, spelling and punctuation in order to express ideas clearly and deliver information appropriate to target audience.
• Ability to communicate and empathize with individuals of diverse backgrounds.
• Ability to work with minimum supervision.
• Experience managing budgets is strongly preferred.  

PHYSICAL DEMANDS: (sitting, standing, lifting, etc):

This position is mostly remote/virtual and will follow the organizations guidelines for in-office days.  The employee is primarily seated while performing the duties of the position at UWCM.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY: $72,500 (Position is temporary, ends 10/31/2025)

TO APPLY:

Interested candidates should submit a cover letter and resume via email to:

[email protected]

United Way of Central Maryland 
Attention: Human Resources
1800 Washington Boulevard, Suite 340 
Baltimore, MD 21230 

APPLY