Family Services Manager (School-Based)

POSITION SUMMARY STATEMENT  

UWCM is well known for its Family Center programming, where high school student-parents participate in an array of supportive services designed to remove barriers on their path to high school graduation. The Family Center offers individual and group counseling, parenting workshops, case management, high quality early childhood education for their infants and toddlers, and transportation to and from school, all at no cost.

The Family Services Coordinator’s role is to manage, coordinate, and administer clinical/social work supportive services for high school student-parents, their children and their external supports, who participate in Family Center programming. 

The Family Center operates within UWCM Neighborhood Zones, geographical regions, where we listen deeply to residents and co-create solutions using an asset-based framework.  

 OBJECTIVES 

• Develop and take leadership in the implementation of trauma informed and clinical parent-child attachment interventions with high school student-parents and their families.
• Provide overall management, coordination, and administration of clinical/social work support services for Center families and children. 
• Support parenting students and their families as they become their child’s first and best teacher and advocate. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to):  

 55% Provide High-Quality supportive services  

• Provide case management, short term individual and group counseling as needed and/or psychoeducational opportunities based on goal plan (include family members living in the home when available) 
• Meet with new center participants to conduct a strength and needs assessment, co-create goal plan, and familiarize them with the center’s services 
• Train and support staff with the implementation of trauma informed and parent-child attachment interventions with families

• Provide crisis management support and consultation with High School staff, and act as point of contact with student’s teachers. (Ben Franklin and Excel Academy only)
• Provide supervision and oversight for community in-home intervention program (Excel Academy only)
• Provide informal and formal parenting education to families using the Circle of Security-Parenting Program curriculum; Track each parent’s progress using the Nursing Child Assessment Satellite Training Parent-Child Interaction Scales (NCAST PCI Scales); implement additional MFN suggested attachment curriculum 
• Grow and manage Family Center resource partnerships
• Provide informal and formal core services; ensure documentation 
• Provide individual, family and group counseling. 
• Have knowledge of community resources and how to access them effectively. 
• Serve as a Field Instructor to Social Work Interns. 
• Conduct home visits to Center parents when needed 
• Provide direct support to all family centers whenever the FSM position is vacant at those centers.
• Other related duties as required by the program 

25% Communication  

• Build partnerships and collaborations that will benefit our participants (i.e., core services, resources and referrals) 
• Work collaboratively with Child Development Specialist to ensure family goal plans are implemented effectively 
• Present information regarding the program to funders and related committees, as needed. 
• Communicate effectively with people of diverse educational, cultural and economic backgrounds. 
• Participate in relevant citywide and regional committees, boards, etc. 
• Attend all MFN required trainings and ensure all related data is reported in a timely manner (Excel Academy only) 
• Conduct aggressive outreach and recruitment
• Advocate effectively for families. 
• Meet weekly with In-Home Interventionist to provide consistent supervisory support.

   20% Processes and Procedures   

• Maintain up to date files for each participant, ensuring all CARF requirements are adhered to.
• Ensure the confidentiality of all participant records, files and paperwork
• Track services provided to each participant and provide relevant data to funding partners. 
• Reinforce equitable programming across the Center 

INTERACTION (Internal and External):   

Internal: Interacts with UWCM central staff and UWCM neighborhood staff on a regular basis; provides information as needed, participates on staff committee/team activities; develops cooperative and effective working relationships with Neighborhood Zone staff, including Impact Strategies team members and other UWCM colleagues.  

External: Interacts with volunteers, community partners, collaborators, and other organizations on a regular basis to respond to inquiries.   Interacts with High School staff and BCPS district staff on a regular basis to coordinate Center admissions.

QUALIFICATIONS AND REQUIREMENTS (required education, years of experience, skills, and abilities):

• Master’s degree in social work required 
• LCSW-C preferred; LMSW accepted 
• Minimum one year of post-graduate experience working directly with young children and their families 
• Understand and be committed to the overall philosophy of Family Support. 
• Model appropriate interaction with young children and parents. 
• work independently and as a team member and leader. 
• submit to and pass a criminal background investigation. 
• Have current medical evaluation, including a tuberculosis screen within six months before beginning work in the Center. 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Frequent walking, standing, squatting, running, and jumping are required. Ability to lift 50 pounds, reach above the shoulders, bend forward from the waist, bend at the knees and stand for extended periods of time. Ability to push, pull, force exertion up to 50 pounds.  

The hands are regularly used to write, type, and key and handle or feel small controls and objects. The employee must frequently talk and hear. There is use of a computer. Employee is frequently seated on the floor while performing the duties of the position.  May be exposed to such occupational hazards as communicable diseases, blood pathogens, and aggressive or combative program participants. 

  

TO APPLY

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland 
Attention: Human Resources
1800 Washington Boulevard, Suite 340 
Baltimore, MD 21230