Case Managers: Build Your Skills!
Our Case Management Certificate Program is a six-month, online training program for case managers across the U.S.
Standards for delivering case management services across the country vary and are inconsistent in both quality and frequency.
Created by United Way of Central Maryland and University of Maryland School of Social Work, two leading institutions in the field of health and human services, this program aims to standardize service delivery and provides case managers with the skills they need to guide clients back on the path to independent, self-sufficient lives.
“My participation in the Case Management Certificate Program was without a doubt a “value add” experience in my career as a public servant; one that I will consistently reflect upon for years to come. This program helped me to see that case management is a discipline that requires intentionality. It is a balance between art and science. Every client is unique and deserves acknowledgment of their lived experiences and the empowerment of choice. The journey for everyone may not be the same, but having a process is important. I would definitely recommend this program for anyone who wants a 360-degree view of case management.”
– 211 United Way Call Specialist
All classes are online
Classes are held four half-days or less per month.
CEU opportunities
Participants will receive up to 52 Category I CEUs, and 6 Category II CEUs.
Cost: $1,850
A $150 deposit is due to secure a spot in the program, which is applied to the program’s total cost.
Participant Resources:
Download Agreement & Register Now!
FAQs
When does the next cohort begin? How long does it run?
The Spring cohort will begin in January 2025. The program will run for 6 months. Please contact us for more information.
What time of day are the training sessions offered?
Training sessions are delivered between 9:00 AM and 5:00 PM, EST.
Are there any prerequisites/educational requirements for registering in the program?
There are not any requirements for education level or perquisite trainings/courses to participate in this program. Our previous participants have come from a wide range of educational and professional backgrounds.
Do I receive a certificate or certification at the conclusion of the program?
Participants who have successfully completed the program and have passed the final capstone assignment are awarded a certificate of completion. This certificate does not serve as a case manager certification but is designed to provide participants with the skills needed to guide their clients back on the path to independent, self-sufficient lives.
What is the total cost of the program? Are any discounts offered?
The program cost is $1,850 per participant. Agencies/organizations enrolling multiple participant receive a 10% discount for every third person registered. We offer a military discount policy of 20% with proof of military/veteran status. Please contact us with any questions about our discount policy.
Can financial aid or grants be used as a form of payment for the program?
We do not offer any form of financial aid to pay for participant registration.
Is the program delivered in person or online?
This program is delivered entirely online, allowing participants from across the country to register. All the training sessions will be delivered via Zoom or the training provider’s preferred virtual meeting platform.
Are CEUs/Continuing Education opportunities available?
The University of Maryland School of Social Work Office of Continuing Education and United Way of Central Maryland are authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education units. Throughout the entirety of the program, participants will have the opportunity to receive up to 52 Category I CEUs and 6 Category II CEUs.
Courses:
Introduction to Case Management and Practical Counseling Skills:
Learn the skills necessary to render appropriate case management services based on sound principles of practice to help clients achieve wellness and autonomy.
Client Chart Documentation:
Learn best practices around client service documentation and be able to exhibit this in their client notes and files.
Mental Health First Aid:
Gain knowledge on how to appropriately interact with an individual experiencing a mental health crisis and how to offer support to someone who appears to be in emotional distress.
Virtual Voices, Stigma-Free and In Our Voice:
This experiential workshop simulates auditory hallucinations that a person with a mental illness may experience. Stigma-Free gives an overview of mental health statistics, helps employees/employers identify and address stigma about mental health in the work environment, and gives tips for managing mental health while working. Participants will also hear from individuals living with mental illness about how it impacts their lives.
Trauma-Informed Care:
Learn how psychological trauma contributes significantly to the development of many problems such as various psychiatric disorders, addictions, behavioral disorders, suicidal behavior, personality disorders, violent behavior, and chronic health problems.
Healthcare Access and Social Determinants of Health:
Learn how to identify healthcare system challenges and demonstrate an understanding of Medicare, Medicaid, and the Affordable Care Act and how they work together to cover eligible individuals. Participants will also learn about how the social determinants of health affect communities.
Self-Care:
Learn and explore ways to cope with stress on both a personal and professional level, which can lead to higher satisfaction and lower burnout rates in the field.
Conflict Resolution:
Learn ways to identify individual conflict management styles and delineate when to leverage modes of collaboration, avoidance, competition, compromise, and accommodation.
Motivational Interviewing:
Learn how to use Motivational Interviewing (MI) as an effective, evidence-based approach to support clients toward changing their behavior, thereby improving their mental health.
Financial Education:
Learn financial education strategies to utilize with clients such as financial values and habits, money management/budgeting, financial goals, assessing credit and credit repair, debt reduction, collections, and consumer protection.
Mandated Reporting and Adverse Childhood Experiences (ACES):
Gain an understanding of relevant state laws, requirements for reporting, and the signs and symptoms of physical abuse, sexual abuse, and neglect. This workshop will provide participants with information on how to respond to disclosures of abuse and then how to report to the appropriate authorities. Boundaries with minors will also be discussed. Participants will also gain an appreciation of the ACE study and how its findings impact adult outcomes.
211, ALICE, and the Benefits Cliff:
United Way’s ALICE (Asset Limited, Income Constrained, Employed) Report highlights the challenges of individuals and families who work hard but struggle to afford basic needs. This webinar will present data and findings from The Maryland ALICE study, and how it ties to findings from the Benefits Cliff study completed in 2020. Participants will also learn about the free, 24/7 211 Helpline, which connects callers to health and human services.
United Way’s 30|30 Experience:
This 90-minute, online session reveals why so many hardworking people can’t make ends meet. Participants assume the identity of a low-wage earner with a family, and make 30 difficult decisions over 30 virtual days.
For those who haven’t experienced financial hardships firsthand, it can be difficult to understand the challenges and choices vulnerable families face every day. Through this activity, participants build empathy for those who struggle to afford life’s basic needs.
Critical Medical Needs Program Certification. (CMNP)/Utility Regulation:
This training is hosted by the State of Maryland Office of Home Energy Programs and Office of the People’s Counsel. Participants will learn how to apply, what to include, mistakes to avoid, how to log in as an agency versus an individual, and how to expedite applications for clients. Participants will receive a special certification that allows for same-day processing of OHEP applications for those with critical medical needs.
Implicit and Explicit Bias in the Workplace:
This session explores the ways that our implicit and explicit bias impacts how we navigate and interact with the world. Additionally, we will discuss how our bias can positively and negatively impact our interactions with clients. Participants will be asked to access Project Implicit and complete the following implicit association tests (IAT) in order to actively participate in the session: Race IAT, Sexuality IAT, Disability IAT.
The University of Maryland School of Social Work Office of Continuing Professional Education and United Way of Central Maryland are authorized by the Board of Social Work Examiners in Maryland to sponsor social work continuing education programs and maintains full responsibility for this program.
