The Senior Manager, Mid-Level and Young Professional Donors, is a member of the Development team charged with raising revenue and achieving the Development division’s annual goals. This position collaborates with Development team members, especially Relationship Managers, to develop a robust pipeline of young professional and mid-level donors.
Purpose of Position:
Grow individual giving in two key categories:
- Increase revenue by strategically cultivating relationships with mid-level donors through identifying their passions, increasing their engagement, making asks, and guiding them toward transformational giving.
- Increase revenue from young professional donors through building and managing a robust pipeline of young professional donors, including growing membership in Emerging Leaders United
Key Responsibilities
Mid-Level Donor Portfolio Management (45%)
- Manage a tiered portfolio of 250+ mid-level donors.
- Retain and increase giving among mid-level portfolios.
- Create, execute, and manage personalized communication plans.
Specific Activities
- Develop and execute engaging individualized donor communications.
- Make asks to retain and increase gifts in the portfolio in line with annual performance goals.
- Acknowledge gifts promptly and report on the impact to donors.
- Identify indicators for major or planned giving and facilitate handoffs.
- Accurately document all donor interactions in a timely fashion.
- Follow all business protocols and portfolio best practices.
Young Professional Donor Management (45%)
- Identify and recruit new Emerging Leaders members in partnership with internal team members and key volunteer leaders; develop and deepen relationships and opportunities with new donors and prospects.
- Retain and increase giving among young professionals in line with annual performance goals.
- Develop and execute fundraising strategies for young professionals aligned with UWCM’s mission.
- Develop and execute personalized communication via email, newsletters, and social media.
- Plan and implement events with volunteer and marketing teams.
Specific Activities
- Provide strategic direction to the Emerging Leaders United Council/Committee, including coordinating meetings, preparing agendas, and partnering with chairs.
- Manage the Emerging Leaders United donor network budget.
- Lead efforts to expand and deepen relationships with prospective and current members. including individual donor meetings, focused on cultivation and solicitation.
- Plan and execute events that demonstrate impact.
- Lead creation of branded collateral for Emerging Leaders United; provide content for communication across platforms.
Organizational & Cross-Functional Work (10%)
- Represent the Development division on cross-functional teams.
- Participate in departmental and organization-wide initiatives as needed.
QUALIFICATIONS AND REQUIREMENTS:
Education and/or Experience: 5 to 7 years’ related experience in customer relationship management, marketing, communications, and/or sales, with high proficiency in Microsoft Office Suite is required. Proficiency in in-person and virtual meeting technology required. Bachelor’s Degree is desirable. Knowledge and application of electronic pledging, tracking, customer relationship management software and communications tools is a plus.
Volunteer and Committee Management Experience: Must have track record working with volunteer groups and/or high-level volunteer committees. Experience with strategic planning teams to develop activities and communications that meet organizational goals is a plus. Able to listen to multiple perspectives, both internal and external, to create agreement on short term and long-term plans. Requires ability to collaborate with volunteers to set agendas, facilitate meetings, and ensure committees meet their goals.
Language & Communications: Must be comfortable and adept in communicating with all levels of corporate partner staff, from front-line employees to executive management. Ability to develop and present high-quality presentations to a variety of group attendees and group sizes – from one-on-one to large meetings of 100+, in-person and virtually. Very strong verbal and written communication skills are required as is the ability to persuasively present UWCM messaging verbally and in writing, adeptly respond to questions, and act as a positive and professional representative of United Way.
Mathematical Skills: Ability to understand and calculate sales performance to goals. Ability to assess performance targets and potential opportunities, track, and report progress to goal.
Reasoning and Self-Management: Ability to analyze complex situations and identify the critical components and dynamics to design creative and appropriate responses with options and solutions. Ability to work effectively with different temperaments/work styles and work independently and as a member of a team. Ability to manage issues and crisis calmly and effectively is necessary. Must be able to plan, organize, and prioritize one’s workload to maximize use of time and meet varied, multiple needs.
Leadership: Positive attitude and self-confidence. Very strong interpersonal and communication skills. Ability to assess issues and develop plans and tactics to address those issues. Willingness to step up and support organizational goals and needs outside specific job criteria.
Other Critical Skills: Ability to maintain confidentiality and use discretion and sound judgment to manage sensitive donors, internal and employee information. Must be highly organized with the ability to prioritize and complete multiple tasks simultaneously.
PHYSICAL DEMANDS:
Employee is regularly required to talk or hear; sit; use hands to finger, handle, and feel; and reach with hands and arms. Must be able to lift up to 40lbs and make verbal presentations to groups (between 10-200 people). Specific vision abilities required by this job include appropriate vision needed to drive as required for a valid driver’s license.
Salary Range: $75,000 – $80,000
