Sr. Director, Clinical Case Management

POSITION SUMMARY STATEMENT  

The United Way of Central Maryland aims to support residents in Central Maryland in living their best lives. As such, UWCM leads several socioemotional initiatives and provides case management to students, families and individuals to support their educational and economic goals. In accordance with the needs of the ages of the population served, the Sr. Director, Clinical Case Management responsible for the overall clinical oversight and coordination of clinical/case management support services. The roles and responsibilities may include the following: 

OBJECTIVES  

• Optimize client functioning and well-being by providing high-quality clinical/social work support services, in the most ethical, effective, and efficient manner, in accordance with the strengths, needs and wants/preferences of the client system.
• Build and cultivate community-driven approaches to mental wellness.
• Provide consultation to program managers and case managers on matters related to clinical/social work services and case management program activities. maintaining standards in accordance with applicable state regulations and CARF standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Weight (%) duties and responsibilities in priority order to total 100%  

40%     Implementation Oversight of High-Quality Clinical/Social Work Support Services 

• Ensures successful implementation of evidence-based, culturally- and trauma-informed therapeutic interventions. Utilize two generation approach when appropriate.
• Serves as primary contact for crisis intervention support.
• Provides clinical and/or task supervision and oversight to general and Social Work interns.
• Provides clinical supervision to UWCM social workers and case managers.
• Builds an awareness of socio-emotional wellness resources in the community (i.e. external partners, referral points).
• Provides high quality training to case managers, social workers and stakeholders that is responsive to areas of growth.
• Lead case conferencing.
• Works, in partnership with the AVP Learning and Program Compliance, to select annual programmatic trainings to meet staff development needs, while meeting accreditation requirements.

30%     Community-Driven Approaches to Mental Wellness

• Collaborates with multi-disciplinary team members to create therapeutic interventions that support overall participant success and well-being.
• Identifies and builds community member support groups based on shared areas of need/want.
• Develops and implements mental health education and socio-emotional learning opportunities as needed.

20%     UWCM Program Management

• Ensures successful implementation of Commission on Accreditation of Rehabilitation Facilities (CARF) requirements, policies, and procedures.
• Provides support and coordination around program budgets, existing grants, and upcoming grant/funding opportunities as needed; supporting ways to braid internal funding.
• Audit and capture program data for utilization of continuous program improvement and develops reports of services rendered biannually. 
• Conduct risk management audits ensuring policies and procedures are implemented to mitigate risk.

10%     Processes and Procedures  

• Develops relevant policies and procedures, as needed. 
• Participates in required United Way training and Professional Development (i.e., grants, Relias, CARF requirements, budgeting). 
• Communicates incidents and risk in a timely manner to appropriate personnel.
• Implement policies and procedures to ensure risk management mitigation.
• Other duties, as assigned.

INTERACTION (Internal and External):  

Internal: Interacts with UWCM central staff on an occasionally basis and UWCM neighborhood staff on a regular basis; provides information as needed, participates on staff committee/team activities; develops cooperative and effective working relationships with Neighborhood Zone staff, including Impact Strategies team members and other UWCM colleagues. 

External: Interacts with City Schools Engagement staff on a regular basis. Interacts with volunteers, staff and community partners, collaborators, and other organizations on a regular basis to respond to inquiries, provide technical assistance and community impact activities as assigned/identified. 

QUALIFICATIONS AND REQUIREMENTS:

• Master of Social Work from an accredited institution of higher education.
• LCSW-C preferred
• Maryland Board of Social Work Examiners approved Supervisor
• Experience in developing, managing, implementing and sustaining high quality wrap-around services to children, youth and families. 
• Demonstrated computer skills (proficiency in Microsoft Office with an emphasis in Word, Excel, Outlook, and PowerPoint). 
• Excellent oral and written communication skills and proofreading skills. Ability to implement efficiencies to improve work processes. 
• Strong relational capacity. 
• Extremely versatile, dedicated to efficient productivity. 
• Customer service oriented.
• Ability to apply equity lens to work. 
• Ability to work with multidisciplinary groups. 
• Ability to plan, prioritize and be well organized. Ability to adapt and respond to fast-paced environments.
• A willingness to work evenings and very few weekends.  
• Prompt, dependable and a team player.
• Must pass Criminal Background check. 

SKILLS PREFERRED  

• Nimble clinical mind with a focus on development of creative solutions.
• Experience with family engagement. 
• Experience with budget management. 
• Experience with asset building. 
• Proven success in project coordination. 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Frequent walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are frequently lifted. There is extensive use of a computer. Employee is occasionally seated while performing the duties of the position. 

TO APPLY

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland 
Attention: Human Resources
1800 Washington Boulevard, Suite 340 
Baltimore, MD 21230