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Veterans Treatment Court Case Manager
POSITION SUMMARY STATEMENT:
The full-time case manager will work under United Way of Central Maryland (UWCM) and Baltimore City’s and Anne Arundel County’s Veterans Treatment Court (VTC) programs, serving individuals involved in the VTC. The position will work in an office setting as well as in the community to provide services to court participants.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
- Provide comprehensive case management services to court participants including: intake assessment, benefit assessment, goal setting, long-term service plan development, progress monitoring, financial education, advocacy and referrals. Connect participants with appropriate community resources. Conduct follow-up with court participants and agencies as appropriate to document use/success of referral. Meet with court participants weekly or bi-weekly for up to 12 months. For the first six months of a court participants participation in the program, at least 80% of the follow-up meetings should be held in-person rather than over the phone. Ensure that all documents submitted on behalf of a court participant are valid.
- Conduct outreach to develop relationships with referral sources and other community resources that benefit court participant families. Act as a liaison with various agencies (e.g. DSS, hospitals, housing programs, etc.) on behalf of court participants. Provide education and training on community needs and human service issues to United Way staff, community groups, agencies and other organizations. Support annual campaign through public speaking, as needed.
- Work with UWCM team and other key stakeholders to develop and maintain administrative documents and policies and procedures for the program. Assist with collecting and tracking outcomes and reporting on program performance measurements.
In order to be successful in this job, the case manager must consistently demonstrate competency in:
- Oral and written communication.
- Knowledge of the human service delivery system.
- Interpersonal skills: Must be able to treat court participants with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.
- Client service delivery skills, including the ability to:
- interview participants and assess needs using active listening skills;
- work with participants to establish goal plans;
- motivate others to achieve goals;
- effectively use the computer to research resources and report data;
- able to make independent decisions using good judgment;
- employ problem solving techniques when appropriate; and
- exercise decision making and crisis intervention skills to manage emergency situations effectively.
Interacts with court participants, judges, attorneys, health and human service providers, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.
QUALIFICATIONS AND REQUIREMENTS:
Requires Bachelor’s degree in Social Work, Human Services or related field. Preferred: Master’s Degree, and at least 2 years of experience working with veterans and/or individuals with substance use disorders and/or mental health diagnoses. Experience working in an urban setting desired. Computer literacy required.
Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.
PHYSICAL DEMANDS: (sitting, standing, lifting, etc.)
The employee is primarily seated while performing the duties of the position at UWCM. At least 50% of the position works remotely at the courthouse or directly in the community. Person may be mobile throughout the day. While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with court participant families. While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.
Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
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