The Housing Coach Assistant Manager is responsible for providing guidance and leadership to a team of housing coaches, ensuring the delivery of high-quality services and adherence to policies and procedures. This role involves program development, coordinating and facilitating onboarding and programmatic trainings, supporting children and family participants, and ensuring compliance with relevant regulations and policies. The Housing Coach Assistant Manager will also work directly with participants to provide support and resources to help them achieve and maintain stable housing. Housing Coach Assistant Manager performs additional tasks as needed to support the overall programmatic and organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES (included but not limited to):
- 50% Program Development & Management:
- Assist in the development, implementation, and evaluation of housing stability programs.
- Ensure programs are aligned with the organization’s goals, grant requirements, and meet the needs of participants.
- Monitor program outcomes and make recommendations for improvements.
- Facilitate meetings, onboardings, and trainings for staff and partners.
- Assist with applying for programmatic grants by working with our Grants Division to provide data and information needed for grant applications.
- Staff Supervision: Collective oversight of partner staff, including Coaches. Provide training, support, and performance evaluations for staff. Foster a collaborative and supportive team environment.
- Compliance and Reporting: Ensure compliance with all relevant regulations, policies, and funding requirements.Prepare reports and documentation for funders, stakeholders, and management.
- 50% Client Services:
- Provide comprehensive direct service to support participants utilizing Family Centered Coaching.
- Conduct assessments to determine participants’ needs, barriers, and supports.
- Empower participants to set and achieve goals related to housing, employment, education, health, and other areas.
- Connect participants with appropriate resources and services, including housing, financial assistance, and supportive services.
- Advocate alongside participants with landlords, service providers, and other stakeholders.
- Maintain accurate and up-to-date participant records and program documentation.
- Educate participants about available resources and services and assist them in navigating the system.
ACCOUNTABILITY: In order to be successful in this job, the Housing Coach Assistant Manager must consistently demonstrate competency in:
- Oral and written communication.
- Knowledge of the human service delivery system.
- Interpersonal skills: Must be able to treat participants with respect and create an atmosphere of acceptance.
- Must develop and maintain effective working relationships with service providers.
- Client service delivery skills, including the ability to:
- interview participants and assess needs using active listening and motivational interviewing skills.
- work with participants to establish goal plans.
- motivate others to achieve goals.
- effectively use the computer to research resources and report data.
- able to make independent decisions using good judgment.
- employ problem solving techniques when appropriate; and
- exercise decision making and crisis intervention skills to manage emergency situations effectively.
INTERACTION: Interacts with participants, community members, health, and human service providers, other UWCM staff and volunteers and business representatives. Develop and maintain relationships with community partners and service providers. Collaborate with external agencies to enhance service delivery and resource availability. Represents United Way of Central Maryland at community and business events which includes days, nights, and weekends when needed.
QUALIFICATIONS AND REQUIREMENTS: At least 3 years of experience working in human services with participants experiencing housing instability. Bachelors degree in a health/human service field preferred. Computer literacy required.
ABILITIES/SKILLS: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise, and grammatically correct. Ability to make independent decisions using good judgement.
PHYSICAL DEMANDS (sitting, standing, lifting, etc.): The employee is primarily seated while performing the duties of the position at UWCM. At least 80% of the position works directly in the community at a school and/or community center. Person may be mobile throughout the day. While offsite from UWCM, the person will be walking or standing as well as sitting for prolonged periods of time in meetings or appointments with participants. While onsite at UWCM, the person will occasionally walk, stand, and interact with personnel located in other parts of the building. The hands are extensively used to write, type, and handle small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e., laptop computer, heavy files, computer reports, computer terminals, program incentives, or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.
ONBOARDING REQUIREMENTS: In addition to the training required of all new employees, onboarding will include staff introductions, best practices training, client-facing and external training obligations uploaded into the RELIAS training system, and training on policies and procedures unique to Impact Strategies Division and Housing Team. All direct service staff are required to enroll in the Case Management Certificate Program within two years at UWCM.
Salary: $75,000 (Range: $71,193 – $83,059)
TO APPLY:
Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
