Student and Family Engagement Manager

United Way of Central Maryland (UWCM) is seeking an experienced, passionate and compassionate individual to provide case management services to our Young Men United youth participants and their families. Successful candidates will demonstrate experience working with under-resourced youth and families in a multi-generational approach and providing supports over a sustained period of time.

Young Men United Overview

United Way of Central Maryland’s Young Men United (YMU) program is an innovative approach designed to support young men of color with their educational and vocational dreams – complete high school, pursue post-secondary education (college/training/certification) and embark on fulfilling careers while closing ongoing education and earning gaps. While in high school, YMU will help 10th – 12th grade students develop life skills and enhance their learning by providing academic enrichment and educational field trips, as well as wraparound services to students and families to support their educational and economic goals. Support will continue for students (and their families) as they enter and complete post-secondary education. Integral to this strategy, UWCM will partner with other non-profits that will provide mentorship, college and career counseling and scholastic support. YMU is an opportunity to support young black and brown young men and keep them on track with the crucial tools they need to develop bright futures.

Young Men United will:

• Break down barriers to opportunity and access for young men of color
• Help hundreds of young men of color locally complete high school, a post-secondary higher education, and enter the workforce with a meaningful career
• Create a community of young men who will support one another to realize their full potential
• Elevate and link critical, holistic services to support and empower young men of color to achieve their educational and vocational dreams
• Build upon the strengths of each participant, dismantling barriers and connecting them to pathways leading to career fulfillment and financial success
• Serve as a collaborator and convener, partnering with other non-profits who will provide direct service programming through a layered approach
• Through these partners, ensure YMU provides customized, long-term holistic support for students and their families, including:
  • Exposure to and awareness of different industries, careers and post-secondary pathways
  • College and career guidance (academic program research, application, and financial aid guidance)
  • Access to and guidance on training/certification programs and trade education opportunities
  • Academic support, including technology resources and training
  • Mentorships, internships, job shadowing, and paid part-time employment
  • Financial education and support for students and families
  • Connection to supportive resources like housing, food, and mental health support for students and families

POSITION SUMMARY STATEMENT

The Student and Family Engagement Manager is responsible for the overall management, coordination and administration of parent, family, and community engagement support services for YMU families and students. The Student and Family Engagement Manager will report to the Senior Director of Education Programs-Young Men United, and work closely with UWCM and program partner staff to share information and coordinate efforts to best support the needs of YMU participants and their families. This includes leading efforts to develop a plan with each family based on their needs and aspirations and working with them to make regular progress. This position requires flexibility in working with students and families individually and collectively at school-sites, family homes, community sites and other locations as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Parent and Family Engagement

• Responsible for identifying service needs of YMU participants and family members and providing support, community outreach and comprehensive case management services, referrals or resources to help each family achieve their goals. 
• Engage YMU program partners, as appropriate, for information sharing and program delivery related to student and family progress and at times coordinate meetings with all parties to best serve students and their families.
• Provide support services to families and students including intake assessment, goal setting, long-term care plan development, progress monitoring, financial literacy, advocacy, and referrals and connect families with appropriate community resources.
• Meet regularly with students and families to monitor progress and modify plans as necessary. Conduct visits at school, home and agreed upon community locations and assist families in obtaining services ensuring they can access the provided resources.
• Provide cultural and trauma responsive services.

Community Engagement

• Conduct outreach to neighborhood organizations and others, developing relationships with referral sources that could benefit YMU families.
• Serve as a liaison with various agencies on behalf of YMU families.
• Conduct regular follow-up with agencies as appropriate to document use/success of referrals.

Program Administration

• Work with UWCM team and other key stakeholders to develop and maintain administrative documents and policies and procedures for the program.
• Assist with reporting on program performance measurements and other relevant data. 
• Participate in developing and implementing yearly goals with the program management team and assist with fundraising efforts for programming, as needed.
• Other duties as assigned

QUALIFICATIONS AND REQUIREMENTS

Education and Experience Requirements

• Bachelor’s degree with a minimum of 3 years’ experience providing case management services to under-resourced youth and families.
• Demonstrated cultural competence and responsiveness.
• Demonstrated computer skills (proficiency in Microsoft Office with an emphasis in Word, Excel, Outlook and PowerPoint).
• Sensitivity to the needs of immigrant children and families.
• Demonstrated commitment to service and the well-being of students, families and communities.
• Experience providing case management services to multiple generations, including an adolescent population.

Successful Applicant Will: 

• Possess excellent communication (verbal and written) and interpersonal skills that will enable you to establish rapport and build trust quickly at all levels. 
• Exhibit a willingness to listen and learn with a customer service orientation.
• Have familiarity with Baltimore neighborhoods and community challenges, and previous experience working with historically marginalized racial and ethnic populations (Black/African American, Hispanic/Latinx, Indigenous) and under-resourced communities.
• Demonstrate a passion for positive youth development and working with organizations who directly serve young people.
• Possess integrity; a commitment to ethical conduct and UWCM’s mission.
• Demonstrate a commitment to equity, diversity and inclusion.
• Be able to travel to and from different locations and sites in the greater Baltimore area.
• Be available for some evening and weekend work.
• Be able to successfully pass a background check.
• Bilingual skills a plus (Spanish preferred).

INTERACTION

Internal: Interacts with UWCM staff from all departments and levels regularly.

External: Interacts with other non-profits, including community organizations and YMU program partners and prospective program partners, as well as government agencies, school districts, school staff at individual schools, YMU participants/prospective participants and their families.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Walking, standing and travel to meet with students and families is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer. Employee is primarily seated while performing the duties of the position. 

TO APPLY

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland 
Attention: Human Resources
1800 Washington Boulevard, Suite 340 
Baltimore, MD 21230